[Terms of Service]
Terms of Service – General Members
Article 1 (Purpose)
The purpose of these Terms of Service is to define the rights, obligations, and responsibilities of NINEAM Co., Ltd. (hereinafter, the “Company”) and its members, as well as matters regarding the procedures for members’ use of the Company’s online service (https://ctee.kr, hereinafter, the “Service”).
Article 2 (Definitions)
The terms used in these Terms shall be defined as follows:
“Member” means an individual who accesses the Service provided by the Company, registers as a member, agrees to these Terms, and continues to use the Service.
“ID” means the combination of letters and numbers approved by the Company and chosen by the Member as an email account used for identification and use of the Service.
“Password” means the combination of letters and numbers set by the Member and approved by the Company for verifying the Member’s identity and protecting member information.
“Purchaser” means any individual who uses all or part of the content provided within the Service, whether paid or free of charge.
“Creator” means a Member who operates a business or sells products and content using the Service.
“Place” means an individual online space created by a Creator within the Service for the purpose of selling products.
“Product” or “Content” means all types of digital goods, whether paid or free of charge, that a Creator sells using the Service.
“Event” means an online or offline meeting product provided by a Creator to Members through the Service.
“Support” means an online payment made by a Member with the purpose of providing financial benefit to a Creator using the Service.
“Membership” means a subscription service sold by a Creator to Members using the Service, which allows Members to use content and products for a fixed period through recurring payments.
Any terms not defined in this Article shall be governed by relevant laws, the guidelines for each Service, and general commercial practices.
Article 3 (Effect and Amendment of the Terms)
The Company shall post these Terms where Members and prospective users can view them, including on the Service’s website (https://ctee.kr) and within applications provided on mobile devices and tablets.
These Terms shall take effect upon the Member’s consent and the Company’s approval. The Company may amend these Terms for reasonable causes, provided that such amendments do not violate relevant laws, including the Act on the Regulation of Terms and Conditions (약관의 규제에 관한 법률) and the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. (정보통신망 이용촉진 및 정보보호 등에 관한 법률).
If the Company amends these Terms, the Company shall specify the effective date and the reason for amendment, and provide notice at least seven (7) days prior to the effective date until the day before the effective date, in accordance with Paragraph 1 above. However, if the amendments do not significantly affect the rights or obligations of Members, notice may be given until the day before the effective date.
These Terms are the basic agreement governing the Service use contract between the Company and Members. The Company may establish separate terms applicable to certain services (hereinafter, “Individual Terms”), which shall be announced in advance. If a Member agrees to such Individual Terms and uses the relevant service, the Individual Terms shall take precedence, and these Terms shall have supplementary effect. Unless otherwise provided, the procedures in Paragraph 3 above shall apply mutatis mutandis to amendments of Individual Terms.
Article 4 (Relation to Relevant Laws)
Any matters not provided for in these Terms or the Individual Terms shall be governed by the Telecommunications Business Act (전기통신사업법), the Framework Act on Electronic Commerce (전자거래기본법), the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. (정보통신망 이용촉진 및 정보보호 등에 관한 법률), the Act on the Consumer Protection in Electronic Commerce, Etc. (전자상거래 등에서의 소비자보호에 관한 법률), and general commercial practices.
Members shall comply with relevant laws such as the Act on the Consumer Protection in Electronic Commerce, Etc. (전자상거래 등에서의 소비자보호에 관한 법률), the Framework Act on Electronic Commerce (전자거래기본법), the Consumer Protection Act (소비자보호법), the Act on Fair Labeling and Advertising (표시·광고의 공정화에 관한 법률), and the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. (정보통신망 이용촉진 및 정보보호 등에 관한 법률) when using the Service, and may not claim exemption from liability for violation of such laws on the basis of these Terms.
Article 5 (Membership Registration and User Information Security)
The service use contract between the Company and the Member shall be established when an individual who wishes to use the Service agrees to these Terms, sets up an ID and password, registers as a Member, and the Company approves such registration and announces its completion.
The Company shall deem that the user has agreed to these Terms by clicking the “I agree to the Terms of Service” checkbox on the membership registration page and completing registration.
Membership registration may also be completed through the linkage of a social media account. In such case, the user is deemed to have agreed to these Terms and granted the Company the authority to link with the relevant social media account.
Applicants for membership must register under their real name. If registration is made under a false name or by misappropriating another person’s information, the Member may experience difficulties using the Service. Such false registrants are not legally protected, and all civil and criminal liability arising therefrom rests solely with the Member. (Refer to Article 21(2) of the Resident Registration Act (주민등록법 제21조 제2항) for penalties.)
Members may access and modify their personal information at any time using the account settings function within the Service.
The responsibility for the use and security of the ID and password rests with the Member. Any damages arising from negligence in managing the ID and password shall be borne by the Member, and the Company shall not be held liable.
Article 6 (Termination of the Service Use Contract)
Members may request termination of the service use contract by withdrawing their membership in accordance with the procedures set forth in these Terms.
Where the Member terminates the contract:
A Member may terminate the contract at any time by notifying the Company of their intent to do so. However, before giving such notice, the Member must complete, cancel, or withdraw from all ongoing Service activities (including event participation, support, content purchases, and membership subscriptions). Any disadvantages arising from failure to do so shall be borne by the Member.
The use contract shall be terminated at the time when the Company receives the Member’s notice of termination.
A Member who terminates the contract pursuant to this Paragraph may be restricted from re-registering as a Member in accordance with the membership registration procedures and provisions of these Terms.
Where the Company terminates the contract:
The Company may terminate the contract if the Member violates these Terms.
In such case, the Company may cancel transactions and related activities associated with the Member.
Any damages related to the termination of the contract shall be borne by the Member whose contract was terminated.
A Member whose contract is terminated pursuant to this Paragraph may be restricted from re-registering in accordance with the membership registration procedures and provisions of these Terms.
Article 7 (Services Provided by the Company)
The services provided by the Company are as follows:
Provision of services that enable Creators to sell products and content to Members
Provision of services that enable Creators to receive Support from Members, including configuration and management tools
Provision of services that enable Creators to provide membership subscription services to Members, including configuration and management tools
Provision of ticket sales services that enable Creators to operate online and offline events
Provision of online services that enable Members to use products, Support, memberships, and events provided by Creators through Places
Notification services related to service use
Community services within Places operated by Creators
Product, content, and Creator search and recommendation services
Other services incidental thereto and such business activities as determined by the Company
Unless business or technical difficulties prevent otherwise, the Service shall, in principle, be available year-round, 24 hours a day (00:00–24:00). However, the Company may divide the Service into specific ranges and designate separate dates and times for reasons such as regular inspections of service facilities.
Article 8 (Use of the Service)
For the purpose of this Article, the Company’s Service includes the following:
(1) Purchasing products and content sold by Creators using the Service
(2) Participating in events operated by Creators using the Service
(3) Providing Support to Creators using the Service
(4) Subscribing to memberships offered by Creators using the Service
(5) All digital goods and services provided by Creators directly to Members using the Service, the rights and responsibilities of which rest solely with the Creators
Members who wish to use the Service shall be obligated to pay the designated fees.
Payments shall be made through payment methods provided by the Company. Limits may be imposed on each payment method in accordance with policies of the Company, payment agencies, or relevant authorities.
The Company may refuse to provide or may subsequently revoke the provision of the Service in the following cases:
When authentication is required and the Member fails to complete it
When the order form submitted for Service use contains false, omitted, or erroneous information
When authentication results confirm that the Member is under the age of 19 and is using the Service without the consent of a legal representative
When the price of the Service and the amount paid by the Member do not match
When payment is not completed properly or the payer cannot be verified
When the payment method is used without authorization or consent of the rightful holder
When the Company deems it necessary for other reasonable causes
The Company shall use its best efforts to ensure that Creators provide Members with services or products within the promised timeframe. The Company does not hold any rights, responsibilities, or obligations regarding rewards, responses to Support, or benefits of memberships provided by Creators.
If a Creator is unable to provide or delays the provision of services or products to a Member, the Company shall guide the Creator to post such information on the relevant Place.
The Company shall use its best efforts to ensure that inquiries regarding service use are delivered to Creators and answered appropriately.
For inquiries related to membership registration and paid service use to which Creators cannot respond, the Company shall be responsible for responding directly to Members.
Refunds for service use by Members shall be handled in accordance with separately established policies.
Article 9 (Changes and Suspension of the Service)
The Company may modify, change, or suspend part or all of the Service in accordance with its business plans and service operation policies. Unless otherwise stipulated by relevant laws and regulations, and provided no monetary loss is incurred, the Company shall not provide separate compensation to Members.
If service provision is disrupted due to reasons such as inspections, maintenance, construction of service facilities, suspension of telecommunications services by common carriers, excessive traffic, or national emergencies, the Company may temporarily suspend the Service until the cause is resolved.
If a reason for change, suspension, or temporary suspension of the Service arises under this Article, the Company shall notify Members by posting such information through the Service or other methods. However, where prior notice is impossible due to unavoidable reasons, the Company may notify Members after the fact.
The Company shall use its best efforts to ensure that changes or suspension of Places operated by Creators, which provide products, content, events, and memberships through the Company’s Service, do not cause damage to Members.
Article 10 (Ownership of Rights and Use of Works)
All rights, including intellectual property rights, in works created by the Company and services provided to Members shall belong to the Company. Provided, however, that intellectual property rights to content, events, and membership-related works that Creators provide (whether paid or free) within their Places shall belong to the Creators.
The copyrights of information, photos, comments, and other postings that Members post during the use of the Service shall belong to the author of such postings.
By posting content on the Service, Members are deemed to have granted permission for other Members to use such postings within the Service and for the Company to use them for the following purposes. However, Members may at any time request deletion, modification, exclusion from search results, or conversion to private status through the customer center or Service management features.
To reproduce, transmit, display, or modify postings without altering their substance, for example, resizing or simplifying them for exposure within the Service (including highlighting exemplary postings on Service screens).
To reproduce or modify postings without altering their substance, for exposure in external search results or for the purpose of creating promotional materials related to the Service.
To disclose, report, or broadcast postings in whole or in part to media or communication companies for promotional purposes of the Service. In such cases, the Company shall not provide Member information to third parties without consent.
If the Company intends to use a Member’s posting by methods other than those stated in Paragraph 3, it shall obtain the Member’s prior consent via phone, email, text message, or other means.
Members shall be solely responsible for any damages arising from their postings infringing upon third parties’ copyrights or other rights. The Company may suspend or delete such postings in accordance with applicable laws.
Article 11 (Obligations of the Company)
The Company shall not engage in activities prohibited by relevant laws and these Terms, and shall use its best efforts to operate the Service in a sound manner so that Members can use it with confidence.
The Company regards the stable and continuous provision of the Service as an important duty and shall make efforts to prevent interruptions or failures.
If failures or losses occur in service facilities, the Company shall restore or replace them without delay, unless special circumstances exist.
The Company shall not provide or disclose a Member’s personal information to third parties without the Member’s prior consent, except as permitted by law through due legal process.
The Company shall implement technical and administrative protection measures to ensure the safe management of personal information and shall faithfully comply with the Personal Information Protection Act (개인정보보호법) and other relevant laws.
The Company shall establish and disclose a privacy policy to protect Members’ rights and interests, and shall ensure that Members may review it at any time.
If damages to Members arise due to the Company’s willful misconduct or gross negligence, the Company shall be liable for such damages within the scope provided by law.
The Company shall prepare reasonable compensation procedures to protect Members and shall promptly process legitimate requests.
If complaints or opinions raised by Members are deemed reasonable, the Company shall handle them promptly, and if handling is delayed, the Company shall notify Members of the reason and schedule.
The Company shall respect Members’ reasonable opinions to improve service quality and convenience, and shall endeavor to reflect them during the improvement process.
Article 12 (Obligations of Members)
Members shall comply with these Terms, service notices, and relevant laws, and shall not engage in any act that interferes with the normal operation of the Company.
In relation to the use of the Service, Members shall not engage in the following acts:
Causing physical or psychological harm to others, or maliciously slandering or harassing them
Misappropriating others’ IDs or passwords, or impersonating others
Unauthorized use, forgery, or fraudulent acquisition of another person’s name or payment method
Transferring, lending, or providing as collateral their service use rights or contractual status without Company approval
Providing false information or deceiving others regarding relationships
Spreading true or false information to infringe upon others’ honor or rights, or to obtain property benefits
Sending language, images, or videos that cause humiliation, disgust, or fear
Processing, selling, or using information from the Service for commercial purposes without Company approval
Using the Service for industries or payment methods prohibited by card companies or payment gateways (PGs)
Posting unauthorized advertisements, promotions, or spam, or engaging in business activities targeting unspecified persons
Posting or sending vulgar or obscene materials in spaces accessible to minors
Uploading or transmitting content without rights, or infringing upon third parties’ intellectual property or other rights
Recording or duplicating Service screens without authorization
Distributing malware, viruses, hacking, or otherwise disrupting normal operation through system overloads
Collecting, storing, or disclosing others’ personal information without authorization
Distributing or brokering gambling, speculative activities, pornography, or prostitution-related information
Posting inappropriate materials, comments, or chats that cause disorder or confusion
Abusing refund policies to disrupt fair transaction order
Illegally copying or using content without a legitimate contract with the Company
Engaging in unlawful or improper acts that violate relevant laws, such as the Resident Registration Act (주민등록법), Copyright Act (저작권법), and Act on Promotion of Information and Communications Network Utilization and Information Protection (정보통신망 이용촉진 및 정보보호 등에 관한 법률)
Members shall use materials and information within the Service for learning and reference purposes only, and shall not hold the Company liable for any losses incurred by using them for investment, trading, or other economic activities.
Members shall be responsible for all problems and damages arising from violations of this Article, and if such violations cause damages to the Company, the Member shall compensate the Company.
If Members violate the obligations stipulated in this Article, the Company may, without prior notice, take the following actions:
Blocking the Member from specific Creator accounts, restricting access to related services
Resetting authentication or identity verification status of the Member’s account
Restricting or suspending access to all or part of the Service
Deleting or privatizing posts, comments, or tags created by the Member
Terminating contracts for paid services
Restricting or revoking Membership
Blocking access to the Service entirely
If such measures result in refund requests, the Company shall decide on the eligibility and scope of refunds in accordance with its policies and relevant laws, and shall notify Members in writing (including email) of the reasons and details.
If Members believe such sanctions are unjust, they may file an objection or explanation through the customer center or an email designated by the Company.
Article 13 (Refunds)
The Company is not the direct seller or provider of products, digital content, event tickets, donations, or membership benefits purchased by Members. However, as a platform operator, the Company supports the smooth execution of such transactions and, in relation to payment and refund issues, communicates with Members through its customer center and makes reasonable efforts to resolve disputes.
Due to the nature of digital content, the Company does not provide refunds for reasons such as simple change of mind or subjective dissatisfaction.
Members must check the product details page before making a purchase.
After purchase, provided content may be downloaded without limitation, and the scope of use shall be determined by the Creator’s settings.
The copyright and responsibility for provided content belong to the Creator, and the Company is not directly involved.
Refunds are generally processed through the Company’s customer center. Refunds may be approved under the following circumstances:
When the purchased product or content can no longer be provided and the Creator agrees to the refund
When the Creator agrees to a refund due to circumstances preventing provision of the product
When the Creator requests a refund through the Company
When identical content is purchased more than once (excluding purchases caused by price changes or discounts)
When the Member has not accessed the provided product or content
In the case of membership services, refunds will be calculated on a pro-rata basis, excluding the period in which benefits have already been received
Refunds may be restricted in the following cases:
When a one-time digital product has already been accessed after purchase
When membership benefits (including digital content or services) have been used
When refunds violate separately defined refund policies for individual services
In accordance with the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률), the Company guarantees Members’ right to withdraw from a purchase. However, withdrawal may be restricted in cases falling under statutory exceptions.
If an overpayment occurs in relation to paid services, the Company shall refund it:
In cases attributable to the Company, the full amount shall be refunded.
In cases attributable to the Member, any costs incurred in processing the refund shall be borne by the Member.
The Company may charge a refund fee in cases of refunds due to a Member’s simple change of mind.
Refund fees refer to costs imposed by the payment service provider.
The Company shall separately determine and disclose the standards and methods of imposing refund fees.
The Company shall establish procedures to mediate refund disputes.
Refunds shall not be made without the Creator’s consent. However, if agreement between the Member and the Creator cannot be reached, the Company may mediate.
If either the Member or the Creator fails to respond for three (3) business days after notice from the Company, the Company may deem agreement impossible and determine and implement measures at its own discretion.
Article 14 (Damages and Disclaimer)
The Company does not hold authority or responsibility with respect to products, digital content, donations, membership benefits, etc. provided by Creators to Members, and is not liable for compensation, refunds, or non-performance of services arising therefrom. Such obligations belong solely to the Creator.
The Company complies with the Commercial Act (상법) regulations on intermediaries and the Framework Act on Electronic Documents and Transactions (전자거래기본법) and other relevant laws to ensure smooth transactions between Members and Creators. Notwithstanding Paragraph 1, the Company shall make best efforts to mediate disputes within reasonable limits in cases of Member damages.
If a Member violates these Terms or engages in unlawful conduct that causes damage to the Company, the Member shall compensate the Company for all damages arising therefrom.
The Company shall not be liable for damages in the following cases:
Service interruptions caused by the Member’s willful misconduct or negligence
Damages resulting from the reliability or accuracy of data or information posted, stored, or transmitted by Members within the Service
Damages arising from the use of free services
Losses arising from investments or economic activities independently conducted by Members based on Service information
Issues arising from failure to comply with these Terms
Accidents caused by disruptions of telecommunications services provided by third parties other than the Company
Inability to provide services due to force majeure such as natural disasters, power outages, war, or communication failures
Article 15 (Governing Law and Jurisdiction)
These Terms, individual service agreements between the Company and Members, and transactions between Members shall be governed by the laws of the Republic of Korea. In the event of a dispute between the Company and a Member, in addition to courts of competent jurisdiction under the Civil Procedure Act (민사소송법) and other relevant laws, the Seoul Central District Court shall have jurisdiction.
Addendum
These Terms were partially amended on August 27, 2025.
Terms of Service – Creator Members
Article 1 (Purpose and General Overview)
These Terms and Conditions (hereinafter the “Terms”) are intended to define the rights, obligations, responsibilities, and procedures for the use of services between NINEAM Co., Ltd. (hereinafter the “Company”) and Creator Members in relation to the online service operated by the Company (https://ctee.kr) (hereinafter the “Service”).
The provisions of these Terms shall take precedence over the General Members Terms of Service.
Matters not specified in these Terms shall be governed by the General Members Terms of Service.
Article 2 (Definitions)
The definitions of terms used in these Terms are as follows:
“Member” refers to any person who accesses the Service provided by the Company, agrees to these Terms through membership registration, and continues to use the Service.
“ID” refers to an email account designated by a Member for identification and use of the Service, consisting of a combination of letters and numbers approved by the Company.
“Password” refers to a combination of letters and numbers set by the Member and approved by the Company for verifying identity and protecting Member information.
“Purchaser” refers to a person who uses any content, paid or free, within the Service.
“Creator” refers to a Member who operates a business or sells products and content using the Service provided by the Company.
“Place” refers to an individual online space created by a Creator within the Service to sell products.
“Product” or “Content” refers to all types of digital goods sold by a Creator, paid or free, through the Service.
“Event” refers to online or offline gatherings provided by a Creator to Members through the Service.
“Support” refers to an online payment act by a Member intending to provide monetary benefit to a Creator using the Service.
“Membership” refers to a subscription service sold by a Creator to Members through the Service, whereby Members can use content and products for a certain period under a recurring payment plan.
“Service Fee” refers to the fee charged by the Company to the Creator in consideration of providing the Service.
“PG Fee” refers to fees incurred in the process of card payments by Members, including card company and payment gateway (PG) fees.
“Settlement” refers to the Service through which the Company pays the Creator for revenue generated using the Service.
“Settlement Amount” refers to the amount paid to the Creator after deducting Service Fees, PG Fees, taxes, and currency conversion fees during the settlement process.
“Payment Institution” refers to telecommunications carriers, credit card companies, payment gateways (PG companies), etc.
Terms not defined in this Article shall be governed by applicable laws, Service-specific guidelines, and general commercial practices.
Article 3 (Effect and Amendment of Terms)
The Company shall post these Terms on the Service website (https://ctee.kr) and within applications provided on mobile devices and tablets, so that Members and prospective users can be aware of them.
These Terms shall become effective upon the Member’s agreement and the Company’s approval. The Company may amend these Terms within the scope not violating relevant laws, such as the Act on the Regulation of Terms and Conditions (약관의 규제에 관한 법률) and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (정보통신망 이용촉진 및 정보보호 등에 관한 법률), for reasonable grounds.
If the Company amends these Terms, it shall specify the effective date and reasons for amendment and notify them through the methods described in Paragraph 1 at least seven (7) days prior to the effective date until the day before implementation. However, in cases of changes not materially affecting the rights or obligations of Members, notification may be given until the day before implementation.
These Terms constitute the basic agreement governing the use of the Service between the Company and Members. The Company may establish and pre-notify separate terms and conditions (hereinafter “Individual Terms”) applicable to specific services. Where a Member agrees to such Individual Terms and uses the specific service, the Individual Terms shall take precedence, and these Terms shall apply supplementarily. Amendments to Individual Terms shall be governed by Paragraph 3 unless otherwise stipulated.
Article 4 (Relationship with Applicable Laws)
Matters not stipulated in these Terms or in Individual Terms shall be governed by relevant laws such as the Telecommunications Business Act (전기통신사업법), the Framework Act on Electronic Documents and Transactions (전자거래기본법), the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (정보통신망 이용촉진 및 정보보호 등에 관한 법률), and the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률), as well as general commercial practices.
In using the Service provided by the Company, Members shall comply with the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률), the Framework Act on Electronic Documents and Transactions (전자거래기본법), the Consumer Protection Act (소비자보호법), the Act on Fair Labeling and Advertising (표시·광고의 공정화에 관한 법률), the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (정보통신망 이용촉진 및 정보보호 등에 관한 법률), and other relevant laws, and may not claim exemption from liability for violations of such laws on the basis of these Terms.
Article 5 (Acquisition of Creator Membership and Conclusion of User Agreement)
A General Member acquires Creator Member status by applying to open a Place within the Company’s Service.
The point of conclusion of the User Agreement is when the Company indicates that the Place has been duly opened and activated during the application procedure.
The Company may withhold approval or restrict access to certain services until the reasons are resolved, in the following cases:
When required settlement-related information has not been provided.
When the application is found to be false or reasonably suspected to be false.
When the Company determines that approval should be withheld for other reasonable grounds.
The Company may refuse to conclude a Creator Agreement or may terminate an already concluded Agreement in the following cases:
When a Member previously had Creator status revoked or a Place deleted due to violation of these Terms and applies again with identical or similar information.
When applying by misappropriating another person’s name or IP.
When submitting false information upon Place registration.
When applying for purposes that may harm public order, morals, or decency.
When a minor attempts to distribute adult-only content or goods.
When failing to meet the contractual requirements set by the Company.
When applying in violation of these Terms or Company policies.
Article 6 (Termination and Expiration of Creator Membership Agreement)
A Creator Member may request termination of the Agreement through withdrawal procedures as stipulated in these Terms.
When a Member terminates the Agreement:
A Creator may terminate the Agreement at any time by notifying the Company. However, prior to termination, the Creator must fulfill all obligations regarding their Place services. If there are unprovided rewards or benefits to Members, any resulting disadvantages from termination shall be borne by the Creator.
The Agreement terminates at the time the termination notice reaches the Company.
A Creator who terminates under this Article may face restrictions when reapplying for Creator Membership under the procedures set by these Terms.
When the Company terminates the Agreement:
The Company may terminate the Agreement if the Creator Member violates these Terms.
If the Company terminates the Agreement, it may cancel any related transactions or activities associated with the Creator.
Any damages arising from termination shall be borne by the terminated Creator Member.
A Creator terminated under this Article may face restrictions upon reapplying for Creator Membership.
Article 7 (Services Provided by the Company)
The services provided by the Company to Creators include the following:
(1) Product and content configuration and sales services.
(2) Support configuration and management services.
(3) Event creation, management, and sales services.
(4) Membership setup, management, and sales services.
(5) Place management services.
(6) Notification services related to Service usage.
(7) Settlement services (detailed in the following Article).
(8) Other accompanying services and any online or offline goods or services subsequently developed or provided by the Company.
In principle, Services shall be available 24 hours a day, 365 days a year, unless impossible for business or technical reasons. However, the Company may divide Services into certain ranges and set separate dates and times for reasons such as regular inspections.
Article 8 (Use of Services and Status of the Company)
A Creator may use the Services listed in the preceding Article by opening a Place.
When revenue is generated by using the Service, the Creator shall receive settlement services and pay the Service Fees.
Settlement services include the following:
Calculation of the amount paid by Members minus Service Fees and PG Fees.
Settlement transfer to the account information provided.
Verification of purchases related to Service Fees and PG Fees.
Settlement notification services.
Settlement detail download services.
Settlement cycles are determined by Company policy.
The Company holds the status of software provider and transaction intermediary for the Services listed in the preceding Article and is not a direct contractual counterparty with General Members.
Creators bear full rights and responsibilities for digital goods and services provided to General Members via the Service.
Accordingly, all revenue generated belongs to the Creator, except for the Service Fees payable to the Company.
Creators must faithfully provide digital goods or services to General Members through the Service.
Article 9 (Modification and Suspension of Services)
The Company may modify, change, or suspend part or all of the Services according to business plans and operational policies. Unless otherwise stipulated by relevant laws or monetary loss occurs, no separate compensation shall be provided to Members.
The Company may temporarily suspend Services due to facility inspections, repairs, construction, suspension of telecommunications services by carriers, service overload, national emergencies, or other similar causes until such causes are resolved.
If Service modifications, suspensions, or interruptions occur under this Article, the Company shall notify Members through the Service. However, if advance notice is not possible due to unavoidable reasons, notice may be given afterward.
Article 10 (Ownership of Rights and Use of Works)
All intellectual property rights and related rights of works created by the Company and Services provided to Creator Members belong to the Company. However, content, events, and membership-related works provided by Creators within their Places, whether paid or free, belong to the Creators, and responsibility for any resulting damages rests with the Creators.
By posting materials on the Service, a Creator grants permission for other Members to use the postings within the Service and for the Company to use them for the following purposes. However, Creators may request deletion, modification, exclusion from search results, or making private through the customer center or management functions within the Service.
Reproducing, transmitting, displaying, and resizing or simplifying postings without content modification to display excellent postings on the Service.
Resizing or simplifying postings without content modification for exposure in search results or Service-related promotions outside the Service.
Exposing, reporting, or broadcasting postings wholly or partially to media and news outlets for promotional purposes of the Service. In this case, the Company shall not provide Member information to third parties without consent.
The Company shall obtain prior consent from Creators via phone, email, or text when using postings in ways other than as described in Paragraph 2.
Creators bear full responsibility for postings that infringe upon third-party copyrights or other rights, and the Company may suspend or delete such postings in accordance with applicable laws.
Article 11 (Obligations of the Company)
The Company shall not engage in acts prohibited by applicable laws or these Terms and shall make best efforts to ensure sound operations so that Creator Members can use the Services safely.
The Company shall consider stable and continuous provision of Services as a primary duty and work to prevent interruptions or failures.
In the event of facility failure or loss, the Company shall restore or replace without undue delay unless special circumstances apply.
The Company shall not provide or disclose Creator Members’ personal information to third parties without prior consent, except in accordance with lawful procedures under applicable laws.
The Company shall implement technical and managerial measures to protect personal information securely and faithfully comply with relevant laws, including the Personal Information Protection Act (개인정보보호법).
The Company shall establish and disclose a privacy policy to protect Members’ rights and allow them to review it at any time.
The Company shall be liable for damages incurred by Creator Members due to the Company’s willful misconduct or gross negligence, within the scope provided by law.
The Company shall establish reasonable compensation procedures to remedy damages suffered by Creator Members and process legitimate requests promptly.
If opinions or complaints raised by Creator Members are deemed valid, the Company shall handle them promptly and, in case of unavoidable delay, inform the Members of the reasons and schedule.
The Company shall respect reasonable opinions of Creator Members to improve service quality and convenience and endeavor to reflect them in service improvements.
Article 12 (Obligations of Creator Members)
Creators hold full rights and responsibilities for all products and content registered, created, and sold in their Places.
Creator Members must comply with the following:
Accurately input and maintain personal and account information necessary for settlement.
Provide concrete and accurate information without falsehoods, omissions, or exaggerations when registering products or content.
Deliver products or content within promised timeframes, faithfully fulfill contracts, and respond promptly and sincerely to purchasers’ inquiries or requests.
Notify purchasers immediately of any major changes to products, content, or membership benefits.
Not register or sell content or goods without lawful rights.
Provide reasonable remedies for defective products or content and bear costs if attributable to the Creator.
Directly assume responsibility and resolve disputes related to copyrights or other intellectual property rights.
Not sell products or content in violation of domestic or foreign laws.
The following acts are prohibited:
Violating the obligations of General Members or Creator Members as set by the Company.
Intentionally deleting or altering key product/content details to hinder normal use by purchasers.
Restricting use of paid content by purchasers without legitimate reasons.
Inducing direct transactions or accepting funds without Company approval.
Accepting payment for currency exchange purposes or using illegal methods to solicit payments.
Engaging in activities unrelated to the Service purpose, such as investment solicitation or financial advice.
Uploading content infringing on others’ rights (copyrights, trademarks, publicity, moral rights, etc.) or posting obscene, criminal, or illegal materials.
Providing content or digital goods classified as harmful to minors.
Providing products or content that substantially differ from advertised descriptions.
Posting identical or meaningless content excessively, degrading service quality.
Other inappropriate acts damaging the Creator’s trustworthiness or disrupting fair transactions.
All legal and financial liabilities arising from violations of this Article rest solely with the Creator, and the Company shall not be liable. The Company may, if necessary, take reasonable measures such as deleting postings, restricting services, withholding settlements, or terminating contracts.
The Company may monitor Creator Members’ Places to ensure compliance with obligations and may suspend Services if non-compliance is found or reasonably expected.
Article 13 (Transaction Cancellation and Refunds)
Creators are the direct sellers and providers of products, digital content, event tickets, support funds, and membership benefits purchased by Members. Accordingly, the Company shall not issue refunds without the Creator’s consent except in the following cases:
Duplicate purchase of identical content (excluding purchases due to price changes or discounts).
When the purchased product or content has not been accessed by the Member.
When a refund request is received from the payment institution due to use of a stolen card, unauthorized transaction, etc.
When the Creator consents to a refund.
As a platform operator, the Company supports smooth transactions within the Service and communicates with Members through its customer center regarding payment and refund issues. In case of refund disputes, the Company provides the following mediation process:
Without Creator consent, the Company cannot refund; however, if no agreement is reached between Member and Creator, the Company may mediate.
If either party fails to respond for more than three (3) business days after Company notification, the Company may deem it impossible to reach agreement and decide measures at its discretion.
Refunds shall be deducted from settlement details. If already settled, the refunded amount shall be deducted from the next settlement.
Article 14 (Fees and Settlement)
Member registration and Place creation are free of charge. However, when revenue is generated through the Service, Creators shall pay Service Fees to the Company in accordance with these Terms.
Fees vary depending on the type of Service provided and may change due to Company circumstances or policies. In such cases, the Company shall notify at least thirty (30) days in advance.
Creators must faithfully report and pay taxes on revenue generated through the Service. Any issues from nonpayment rest solely with the Creator.
Creators under the age of 14 may receive settlement services only with guardian consent.
The Company shall ensure Creators have access to settlement data at any time.
The Company shall transparently disclose Fees and faithfully carry out settlements.
Creators may contact the Company’s settlement service center regarding any settlement inquiries.
If Creators fail to fulfill obligations stipulated in these Terms, or the Company reasonably expects noncompliance, settlements may be withheld.
Article 15 (Compensation for Damages and Disclaimer)
If a Creator violates these Terms or Company policies and causes damage to the Company, the Creator shall compensate for all resulting damages.
Even after termination or expiration of the Agreement, both the Creator and the Company must faithfully process any pending obligations such as payment of settlement amounts, while respecting each other’s rights and duties.
The Company shall not be liable for damages in the following cases:
Service disruptions caused by intentional or negligent acts of Creators or General Members.
Damages arising from the accuracy or reliability of materials uploaded, posted, or transmitted by Creators.
Losses incurred during the use of free Services.
Data loss due to deletion of postings, system errors, etc., not caused by the Company’s gross negligence.
Incidents caused by network failures of third parties such as telecommunications carriers.
Service suspension due to force majeure events such as earthquakes, fires, blackouts, wars, hacking, etc.
Article 16 (Governing Law and Jurisdiction)
These Terms, individual service agreements between the Company and Members, and transactions between Members shall be governed by the laws of the Republic of Korea. In the event of disputes between the Company and Members, lawsuits may be filed with the Seoul Central District Court, in addition to courts having jurisdiction under the Civil Procedure Act (민사소송법) and other relevant laws.
Supplementary Provisions
These Terms were partially amended on August 27, 2025.
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